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Scootaround provides wheelchair and scooter rentals at The Big E inside the Transportation Center at Gate 1B, 4 and 9. You make reservations at the link below.

Reserve Mobility Devices

The Big E is committed to providing an accessible and inclusive experience for all guests. To support individuals with mobility challenges, guests are permitted to bring personal mobility devices designed for use by individuals with disabilities.

Permitted devices on the grounds include:

• Manual and electric/power wheelchairs
• Personal mobility scooters (three- or four-wheeled, electric-powered)
• Other mobility aids that are designed specifically for and used by individuals with mobility-related disabilities

Please note:

• Only mobility devices intended for and used by individuals with limited mobility or mobility-related disabilities are allowed.
• Two- or one-wheeled electric or battery-operated scooters, hoverboards, skateboards, bicycles and other recreational or transportation devices that are not primarily designed for mobility assistance are not permitted on the grounds.
• All personal mobility devices must be operated safely and at walking speed.
• Guests using personal mobility devices may be asked by gate personnel whether the device is necessary due to a mobility disability, as permitted by the Americans with Disabilities Act (ADA). Documentation is not required.
• All personal mobility devices are subject to search at the gates.

For guests who do not have a personal device, a limited number of mobility scooters and wheelchairs are available to rent on a first-come, first-served basis inside Gate 1B (Transportation Center), 4 and 9A entrances. You can make online reservations starting in August 2026.

We appreciate your cooperation in helping maintain a safe, accessible environment for all.

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Service animals, including those in training, are welcome on the Eastern States Exposition grounds. For the safety and comfort of all guests, pets and emotional support animals are not permitted.

Service animals are specifically trained to perform tasks that assist individuals with physical, intellectual or emotional disabilities. These animals are working partners—not pets—and may help their handlers navigate large crowds, respond to loud or unexpected noises, or assist during emergencies.

Under the Americans with Disabilities Act (ADA), service animals are granted legal protections that do not extend to emotional support animals. Because emotional support animals and pets are not trained to perform specific tasks, they are not covered under the ADA. Allowing non-service animals on the fairgrounds could pose safety and liability risks; for example, if an unauthorized animal were to bite another guest, its owner would be held responsible, as could ESE.

To ensure a safe and welcoming experience for everyone, Eastern States Exposition permits only service animals on the fairgrounds.

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Eastern States Exposition provides ADA-accessible restrooms throughout the fairgrounds to ensure convenience and comfort for all guests. Accessible restroom stalls are available in the following locations:

• Better Living Center
• C Barn
• Coliseum
• Farm-A-Rama
• First Aid Station
• Food Court
• Hampden Avenue Restrooms
• Mallary Complex
• New England Center
• Transportation Center
• Visitors’ Center East
• Visitors' Center West
• West Road Restrooms
• Young Building / International Plaza

All restroom facilities meet or exceed ADA design standards. Restrooms are clearly marked with accessibility signage. View the fairgrounds map for a look at all locations.

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Located at 875 Memorial Avenue, West Springfield, Mass., Gate 9 is the public parking lot for The Big E. The fairgrounds provide a dedicated handicapped/accessible parking area within the Gate 9 lot, specifically at Gate 9A.

The Big E offers more than 1,200 ADA-accessible parking spaces at Gate 9. Accessible parking is available on a first-come, first-served basis and guests who require these spaces are encouraged to arrive early, as demand is high during peak attendance days.

The parking fee is $10 (cash only) for cars and trucks.

Complimentary shuttles operate within Gate 9A, transporting guests from their vehicles to the entrance gate for convenient access to the fairgrounds.

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In accordance with the Americans with Disabilities Act (ADA), only manual and power wheelchairs are permitted within designated ADA seating areas at The Big E’s entertainment venues. Due to space limitations and safety concerns, other power-driven mobility devices (OPDMDs) are not permitted inside the Big Top, the premium seating section of the Court of Honor Stage or The Big E Arena.

Guests are solely responsible for their devices. Any OPDMD left unattended in these areas may be relocated by security or operations personnel to ensure a safe environment for all attendees.

Each venue includes marked ADA-accessible seating that meets or exceeds ADA capacity and design standards, providing a safe and inclusive experience for guests using manual or power wheelchairs.

Please note that Eastern States Exposition does not require guests to remain seated during performances at The Big E Arena or Court of Honor Stage.

The Big Top
Accessible seating is available at walkway level in the front row of The Big Top for guests with mobility disabilities who are able to transfer to a seat. Designated wheelchair spaces are also available for guests who remain in their wheelchairs or qualifying mobility devices during the performance.

Due to the configuration of The Big Top, mobility devices must fit safely within the designated wheelchair space and may not extend into aisles, accessible routes or means of egress. Mobility devices that cannot be safely accommodated within these areas must be parked in the designated mobility device parking area inside the marquee tent. Guests who are able to transfer may then use the accessible seating available at walkway level.

Guests who require assistance or have questions regarding accessible seating should speak with an usher upon arrival.

Please note that there are no public restrooms located inside The Big Top. The closest ADA-accessible restrooms are located across Springfield Road in the Better Living Center.

The Big E Arena
The Big E Arena features a wheelchair platform at floor level for individuals using manual or power wheelchairs, plus companion seats. In select floor seating sections, chairs marked with an ADA logo on the seating map can be removed to accommodate wheelchairs.

OPDMDs are not permitted inside the Arena or parked within the immediate boundaries of the Court of Honor Stage seating area. There are no designated parking areas for OPDMDs outside the Arena perimeter.

Please note that The Big E Arena is a no re-entry venue. ADA-accessible portable restrooms are available within the Arena’s restroom section for guests with accessibility needs.

All ADA-designated seats are available for purchase online and are sold on a first-come, first-served basis. If the seating map shows that ADA areas are sold out, they are sold out. No ADA seats will be released on the day of the show, and ushers will not be able to accommodate ADA seating requests at that time. If you require a wheelchair-accessible seat and have purchased a ticket in a non-ADA section, please contact the Box Office in advance for assistance.

Court of Honor Stage
The Court of Honor Stage is a free, open-seating venue featuring bench seating in the immediate viewing area and a park-like lawn surrounding the stage. This venue does not include a wheelchair platform.
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