Purchase Policy

Ticket Terms of Use

The code on each ticket allows redemption of the item described, and it will be scanned for authenticity. Do not make additional copies of your ticket(s); duplicates will be rejected. Purchase of tickets by a third party is not authorized and carries a risk of being fraudulent. Event reserves the right to require photo ID for entry. Tickets are a revocable license to fulfill items, entry, or services. Management may, without refund, revoke this license and refuse admission or redemption for non-compliance with these terms or for disorderly conduct. Unlawful sale or attempted sale subjects tickets to revocation without refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and so are void. You voluntarily assume all risks whether occurring prior to, during and after this event. You agree to release the organization, facility, participants, Saffire and their respective affiliates and representatives from responsibility and related claims. You grant unrestricted license to use your image or likeness in photograph or video by the event and its respective agents.

Right to Deny Entry or Removal
Admission to The Big E is a revocable license. Eastern States Exposition reserves the right to deny entry to, or remove, any individual from the fairgrounds at any time, for any reason, without reimbursement. This authority is exercised at the discretion of management to maintain a safe, respectful, and family-friendly environment for all guests.

Guest Conduct
All guests are expected to conduct themselves respectfully and responsibly. Prohibited behaviors include but are not limited to: harassment or intimidation of others; disorderly, disruptive, or unsafe conduct; use of profane, obscene, or offensive language, gestures, clothing, or signage; vandalism or theft; intoxication or illegal substance use; and refusal to comply with staff instructions. Violation of these standards may result in removal from the grounds without refund. Review full Guest Conduct Policy.

Refunds, Disputes & Cancellations

By proceeding with a purchase from Eastern States Exposition, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this disclosure regarding refunds.

Please note that all sales are final, and we do not offer refunds unless otherwise stated explicitly by Eastern States Exposition or as required by law. This policy applies to all ticket purchases made through our website or any authorized ticketing platforms. Eastern States Exposition recommends acquiring tickets only through our authorized platforms and does not guarantee authenticity for tickets purchased, exchanged or otherwise obtained through unauthorized platforms.

We understand that unforeseen circumstances may arise that prevent you from attending an event. However, due to the nature of event planning and logistics, we are unable to accommodate refund requests, including but not limited to:

Change in personal plans
Travel disruptions
Inclement weather
Artist or performer lineup changes
Venue changes

Disputes or Chargebacks
Disputing charges processed by or on behalf of Eastern States Exposition including by its partner, Saffire or SaffireTix, may result in being blacklisted (banned) from future purchases and should not be used a method for obtaining a “refund”.

Cancellations
In the event of a cancellation or rescheduling of the event by Eastern States Exposition, ticket holders will be notified promptly, and alternative arrangements or refunds may be offered at our discretion.

Contacting Us
If you have any questions or concerns regarding this policy or need assistance with your ticket purchase, please don't hesitate to contact our customer support team, here.

Effective Date and Changes
Eastern States Exposition reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page. This policy was last modified on October 1, 2025.

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