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The Big E Arena FAQ

Tickets

Does my child need a ticket?


I lost my ticket. What can I do?


Can you purchase tickets day of show?


Do tickets include general admission to The Big E?


Are tickets from third-party resellers authentic?


What are the Box Office hours?


Are wheelchair seats available?


What time do doors open?

General Policies

Is re-entry permitted?


Can I bring my camera?


Can I smoke or vape?


Can I bring outside food and beverage into The Big E Arena?


Can I bring a stroller or wagon into the venue?


What is The Big E’s Covid Policy?


Something is disrupting my concert experience!

Cancellations & Refunds

Can I get a refund?


What happens if the show is cancelled?


What happens if there is inclement weather?



Questions? Email us at entertainment@TheBigE.com.
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