The Big E Arena FAQ

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The Big E Arena FAQ


Does my child need a ticket?

I lost my ticket. What can I do?

Can you purchase tickets day of show?

Do tickets include general admission to The Big E?

Are tickets from third-party resellers authentic?

What are the Box Office hours?

What time do doors open?


General Policies

Is re-entry permitted?

Can I bring my camera?

Can I smoke or vape?

Can I bring outside food and beverage into The Big E Arena?

Can I bring a stroller or wagon into the venue?

What is The Big E’s Covid Policy?

Can I bring a sign with me into the venue?

Something is disrupting my concert experience!



Is wheelchair viewing available?

How many companion seats are available per wheelchair?

The wheelchair platform is sold out. Can you make accommodations for me in another section?

Are electric scooters allowed in the venue?

Do you have interpreters at shows?


Cancellations & Refunds

Can I get a refund?

What happens if the show is cancelled?

How will I be alerted if a show is cancelled?

What happens if there is inclement weather?

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