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SERVICES AT THE BIG E

Sept. 15 – Oct. 1, 2017

Info Line

Pre-recorded information about the Fair is available by calling our Info Line, 413-205-5115.

ATMs

ATMs are located at Door 8 of the Better Living Center, Gates 7 & 4, Visitors’ Center East & West, the Food Court, the entrance to the xfinity Arena, and throughout the grounds.

Baby Changing Stations

Baby changing facilities are available in selected Men’s & Women’s rooms throughout the grounds: Ladies Rooms in the Coliseum, New England Center, Young Building; Men’s and Ladies Rooms in the Better Living Center, Visitors’ Center East and Food Court. Family bathrooms are located in Mallary Complex, the Moses Building and First Aid and are also equipped with baby changing stations.

Big E Official Program Book

Big E Official Program Books are just $5 and are available inside each gate as well as all Information locations: Visitors' East inside Gate 9A, Central Information inside Gate 4, Visitors' West by Gate 1A, and at the Food Court. Books are sold by the Springfield Lodge of Elks and proceeds benefit the organization’s programs supporting veterans, seniors and youth in the Greater Springfield area.

Fire Department

The full services of the West Springfield Fire Department are available on our grounds at the Fire Station on Hampden Avenue which operates 24-hours a day during the Fair.

First Aid

Located across from the Fire Station and next to the Lost People Center, our First Aid station is staffed by doctors and nurses. Ambulance service is also available.

Information

Information personnel are on duty during Fair hours at booths throughout the grounds to assist guests with their needs, questions, comments, concerns or problems. Information Booths are located near Gate 4, across from the Massachusetts Building, Visitors’ Center East and West, and at the Food Court.

Lost People

Our Lost People Center is located across from the Fire Station and next to First Aid. It is staffed by dedicated, caring professionals skilled in reuniting folks. They are on duty daily every hour of the Fair and sometimes later to assist fairgoers who are separated from their parties. Guests are encouraged to seek assistance from the Lost People center immediately upon discovering when someone has been separated from their group. The Center maintains a cheerful waiting area and offers a Message Board for postings.

Lost and Found

ALL lost and found items should be brought to the Lost People Center.

Maps and Directions

A detailed map of the grounds is available within The Big E Official Program Book on sale for $5 at all Information booths. Map boards are also posted at several locations on the grounds.

Nursing Lounge

A special area for nursing mothers is located in the New England Center.

OFFICIAL BIG E MERCHANDISE STORE

T-shirts, sweatshirts, hats, lapel pins and other collectibles of The Big E may be purchased in our 4 merchandise stores located in the Better Living Center, the Young Building, Visitors' Center West and at the corner of Commonwealth Avenue & the Avenue of States.

Package Pick-Up

United Parcel Service (UPS) maintains an office on the grounds behind the Giant Slide beginning the week before the Fair. Packages received may be picked up Mon. – Sat. 7am-5pm and Sun., 7am-11am

Parking

Parking is available on our grounds at Gate 9 for $10 (cash only). Our handicapped parking and drop off area is located at Gate 9A. The Big E provides 580 accessible parking spaces, exceeding the code requirement of 58 spaces, on a first-come, first-served basis. The Gate 9A area is also available for the drop-off/pick-up of handicapped, elderly or otherwise impaired passengers. A limited number of parking spaces for self-contained campers only are available on a first come, first served basis. Parking for campers is $20 per space/per day. Additional cars and awnings are $10 per space/per day. Several adjacent private parking lots are located along Memorial Avenue.

Religious Services

Catholic Masses:
Chalice of Salvation Mass televised live with Bishop Mitchell T. Rozanski – Sunday, 10am – Court of Honor Stage
8am all 3 Sundays in the Storrowton Village Meetinghouse
10am 2nd & 3rd Sundays in the Circus Tent

Protestant Services:
Storrowton Village Meetinghouse
Sunday, Sept. 24 – Non-Denominational Service with Rev. Willard Cofield - 9am
Sunday, Oct. 1 - Presbyterian Church Service with Rev. Tracy Johnson - 9am

Security

Our Security staff is comprised of Big E Security personnel as well as dedicated members of the West Springfield Police Force. The Security office is located on Hampden Avenue and opens the Monday before Opening Day and throughout the Fair, 24-hours a day.

Seniors

Seniors age 60 and over can purchase discount tickets during the Fair any Monday through Thursday, for $12 each.

TTY Telephone

A TTY telephone is available in the Security office on Hampden Avenue.

Wheelchair/Stroller Rentals

Strollers and wheelchairs are available for rent at Gates 4 and 9A. Strollers, $10 per day; Wagons & Double Strollers, $15 per day; Wheelchairs, $15 per day; Electric scooters, $50 per day – 250 lb. max. wt. All rentals are subject to availability and reservations are not accepted. In addition, electric scooters may not be available on extremely wet days. There is a limited number of oversized wheelchairs available for $15 per day. These have a 300 lb. weight limit. Reservations are not accepted.
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